Privacy Policy
Effective Date: 1 January 2026
EcoFeed Nexus ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. By using EcoFeed Nexus, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
- Name and surname
- Email address
- Phone number
- Physical address
- Business registration details
- Banking information (for suppliers)
Usage Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Transaction history
2. How We Use Your Information
- To provide and maintain our services
- To process transactions and send notifications
- To verify your identity and prevent fraud
- To comply with legal obligations (R638, R146 regulations)
- To improve our platform and user experience
- To communicate with you about updates and promotions
- To generate anonymized analytics and reports
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (TLS/SSL)
- Secure cloud storage with Firebase
- Regular security audits and assessments
- Access controls and authentication requirements
- Staff training on data protection
4. Data Sharing and Disclosure
We may share your information with:
- Other Users: Necessary transaction details shared with buyers/sellers
- Service Providers: Payment processors, cloud hosting, analytics
- Regulatory Authorities: When required by law (SARS, Health Dept, etc.)
- Law Enforcement: When legally compelled or to prevent fraud
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights
Under POPIA (Protection of Personal Information Act), you have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain data for 5 years after account closure for tax and regulatory compliance purposes.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@ecofeednexus.co.za
Address: 123 Green Way, Sandton, Johannesburg, 2196
This Privacy Policy was last updated on 1 January 2026.