Frequently Asked Questions
Find answers to common questions for suppliers and restaurants.
Supplier FAQ
1. What is EcoFeed Nexus?
EcoFeed Nexus is a platform that helps you sell surplus or soon-to-expire food instead of wasting it.
2. How do I list my products?
You upload your inventory through the dashboard or via integration with your existing system.
3. Do I control pricing?
You set the base price; the system automatically adjusts discounts over time.
4. What happens as products get closer to expiry?
They are promoted to different buyer groups with increasing discounts.
5. Who buys my products?
Processors, restaurants, the public, and charities depending on the stage.
6. Can I remove products anytime?
Yes, you can remove or pause listings at any time.
7. How do I get paid?
Payments are processed through EcoFeed Nexus and automatically paid out to you.
8. How long do payouts take?
Typically within a few business days depending on the payment provider.
9. What fees do you charge?
A 7% platform fee is deducted per transaction.
10. What is the 2% charity allocation?
2% of each sale is donated to verified charities across South Africa.
11. Do I need to handle donations manually?
No, the system handles it automatically.
12. What happens if items don't sell?
They are redirected to charities or waste recovery partners.
13. Can I track my inventory in real time?
Yes, the dashboard updates live.
14. Is there a minimum quantity to list?
No strict minimum, but bulk listings perform better.
15. How do I ensure food safety compliance?
The platform tracks expiry and supports compliance logging.
16. Can I see who bought my products?
Yes, full transaction visibility is provided.
17. What if a buyer doesn't collect?
The system manages reservations and flags no-shows.
18. Can I prioritize certain buyers?
Yes, through manual overrides or settings.
19. Do I need special hardware?
No, just a device with internet access.
20. Can this integrate with my ERP system?
Yes, via API integrations.
21. What types of food can I list?
Any compliant food items within safety regulations.
22. How do I manage multiple locations?
You can manage multiple branches from one account.
23. Is my data secure?
Yes, all data is securely stored and managed.
24. Can I export reports?
Yes, reports can be exported for accounting and audits.
25. What happens during system downtime?
Fail-safes ensure your listings remain intact.
26. Do I need training to use the system?
Minimal training is required due to the simple interface.
27. Can I bundle products?
Yes, you can create bundles to improve sell-through.
28. How does the system notify buyers?
Through push notifications and alerts.
29. What support is available?
Customer support is available for onboarding and issues.
30. Why should I use EcoFeed Nexus?
It helps you recover revenue, reduce waste, and improve sustainability.
Restaurant FAQ
1. What is EcoFeed Nexus?
A platform where you can buy discounted surplus food from suppliers.
2. How do I sign up?
You create an account and verify your business details.
3. What kind of discounts can I expect?
Typically between 25% and 70% depending on expiry.
4. Is the food safe?
Yes, all food is within regulated safety standards.
5. How do I browse deals?
Through the marketplace dashboard or mobile interface.
6. Can I filter deals?
Yes, by price, distance, category, and expiry time.
7. How do I place an order?
Select a deal, choose quantity, and confirm purchase.
8. How do I pay?
Payments are made securely through the platform.
9. Do I get invoices?
Yes, invoices are automatically generated.
10. Can I buy in bulk?
Yes, bulk buying is encouraged and often discounted further.
11. What happens after I purchase?
You receive pickup details and timing.
12. Can I cancel an order?
Depending on timing and supplier policies.
13. What if I don't collect on time?
The order may be forfeited due to perishability.
14. Are deals updated in real time?
Yes, inventory and pricing update continuously.
15. How fast do deals expire?
Some deals may expire within hours.
16. Can I reserve items?
Yes, the system allows short-term reservations.
17. Is there a delivery option?
Initially pickup-based; delivery may be added later.
18. Can I save favorite suppliers?
Yes, for quicker access to deals.
19. How do I know quality is good?
Suppliers are verified and tracked.
20. Can I see product details?
Yes, including expiry time and handling notes.
21. Is there a minimum order?
Depends on the supplier.
22. Can I use this daily?
Yes, many businesses use it as part of daily sourcing.
23. How does this help my business?
It reduces ingredient costs and improves margins.
24. Can I plan purchases in advance?
Yes, based on available listings.
25. What if stock runs out while I'm ordering?
The system updates in real time to prevent overselling.
26. Are payments secure?
Yes, handled through trusted payment providers.
27. Can I track my orders?
Yes, through your dashboard.
28. Do I need special software?
No, just access via web or mobile.
29. Is support available?
Yes, for onboarding and ongoing use.
30. Why should I use EcoFeed Nexus?
It helps you save money, access quality ingredients, and operate more efficiently.
